About

I spent fifteen years building customer support organizations at B2B startups — three of them from zero to global, 24x7 operations supporting some of the largest institutions on the planet. I liked the work and I was good at it. Then I left.

Now I’m an owner-operator. I run a specialty coffee roastery with my brother in upstate New York, and I sell hand-forged Japanese tools and teach hand-tool woodworking. Two very different businesses held together by a through-line: making something real, keeping the margin, refusing the race to the bottom.

A third thread has been taking up more of my time: using AI as leverage. Not the “wrap an LLM in a SaaS” version — the quieter version, where a single operator uses it to run the back office of two businesses well enough that it stops being a constraint. I write about what I learn.

I live in the Hudson Valley with my family in a Victorian that will not finish renovating itself.

If you want the résumé version, it’s here.